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Frequently Asked Questions
Find answers to commonly asked questions about airport services and facilities.
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Car park
Is parking free for People of Determination?
Parking is free for all guests at DWC, including People of Determination.
Where do I park to drop-off or pick-up guests?
Drop-off area is located at the Departures level with a time limit. For pick-ups, use the car park facility at DWC.
Can I park for free?
Yes, parking at DWC is free.
Checked-in baggage
What is allowed and not allowed in checked-in bags?
Everything you bring with you to the airport must pass through airport security checks, and there are specific regulations that apply to checked-in baggage. We recommend you contact your airline for updated information.
How can I report my damaged checked-in baggage?
Contact your airline's Baggage Services to enquire about the claims process. This can generally be found on the airline's website.
Can I store my baggage at the airport and how much will it cost?
You can store your baggage at the airport's Left Luggage facility. Costs depend on baggage size and storage duration.
What is my baggage allowance?
Baggage allowances vary by airline and ticket type. You can find this information on your ticket or by contacting your airline.
I've lost my checked-in baggage, what do I do?
Reach out to the airline's Baggage Services to initiate the claims process for locating your luggage.
If my goods were confiscated, what can I do?
Confiscated goods cannot be retrieved due to safety and security regulations.
How much will it cost for excess baggage?
The cost of excess baggage varies depending on the airline and your baggage weight. You can find this information on the airline's website or by contacting them directly.
Facilities and services
Hand luggage
What is the maximum allowance for liquids in hand luggage?
You must adhere to the liquids, aerosols, and gels (LAGs) regulations. LAGs must be placed inside one transparent, resealable plastic bag, and each item must not exceed 100 millilitres, and the total cannot exceed one litre. The bag should be completely sealed/closed.
What are the items allowed/not allowed in hand luggage?
Everything you bring with you to the airport has to pass through airport security checks and there are specific regulations that apply to hand luggage. We recommend you contact your airline for the most updated information.
Are pets allowed in hand luggage?
No, pets are not allowed to be carried in hand luggage. You must contact the airline for more information.
Are smoking devices allowed in hand luggage?
Smoking devices are permitted in hand luggage.
What can I do if one of my items was confiscated?
If your goods are confiscated, there is no option to retrieve them since these were taken away due to safety and security reasons.
How much baby food can I bring in my hand luggage?
You can bring as much as needed for your flight.
Can I bring medications in my hand luggage?
While departing, you can bring medications in your hand luggage. We recommend you carry them in their original packaging with a prescription. If arriving in the UAE, certain medications are not allowed without prior approval from the airline and Ministry of Health (MoH). Please contact MoH for assistance on specific details.
What can I do if I lost something while travelling?
Report lost items via the airline or an online form.
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